$50 Gift Voucher

At Melt My Heart, we are committed to utilising premium raw materials that are sourced ethically and sustainably to ensure the highest quality in our products. Our products are proudly vegan-friendly, biodegradable, and free from harmful substances like paraffin, promoting environmental responsibility and consumer well-being.

Melt My Heart exclusively selects top-tier fragrance oils that are 100% Phthalate-free, cruelty-free, and never tested on animals, guaranteeing a superior olfactory experience.

Embracing our dedication to sustainability, we employ eco-friendly packaging crafted from responsibly-sourced materials that are fully recyclable, demonstrating our commitment to minimising our ecological footprint.

Our unwavering dedication to excellence drives us to prioritise quality, value, and customer satisfaction in all facets of our products and services, ensuring an exceptional experience for all.

With a diverse selection of over 80 enchanting scents, each meticulously designed to evoke memories and emotions, customers can indulge in a wide range of sensory experiences at Melt My Heart.

At Melt my Heart, we understand that delivery charges can be a hassle. That's why we have designed our shipping policy to be as affordable and transparent as possible. Here's what you can expect when it comes to shipping costs and delivery times:

Flat Rate Shipping:

We offer a maximum flat rate of $7.95 for Nationwide Shipping, with the exception of Rural areas, which are charged at $10.75. This ensures that you know exactly what you'll be paying for shipping, without any surprises.

Free Shipping:

Spend $75 or more, and you'll qualify for free shipping. It's our way of rewarding you for your larger orders and making your shopping experience even more enjoyable.

Dispatch Time:

All orders are typically dispatched within 2-3 business days. However, please note that on rare occasions, due to unforeseen circumstances, it may take up to 5 days for your order to be shipped. Rest assured that if there are any significant delays beyond this timeframe, we will promptly notify you and provide an estimated shipping date.

Busy Periods:

During our busiest times of the year, we kindly ask for your patience as dispatch times may be slightly longer. We strive to fulfill orders as quickly as possible, and your understanding is greatly appreciated.

Tracking Numbers:

Once your order has been booked with the courier, we will send you a tracking number via email. This allows you to conveniently monitor the progress of your package until it reaches your doorstep.

Courier Service:

We entrust the delivery of your orders to NZ Post, a reliable and trusted courier service. They will handle the transportation of your package with care and professionalism.

Delivery Messages:

If you have any specific delivery instructions or messages, we will forward them to the Courier Driver through the delivery notes. Please note that while we will do our best to communicate your requests, we cannot guarantee that the drivers will always be able to accommodate them, as this aspect of the delivery process is beyond our direct control.

Shipping Address Verification:

To ensure smooth and accurate delivery, we kindly request that you carefully double-check your shipping address during the order placement. Orders are printed and dispatched using the details you provide, so accuracy is crucial.

We strive to provide affordable and reliable shipping services to enhance your shopping experience. If you have any further questions or concerns regarding our shipping policy, please feel free to reach out to our customer support team at support@meltmyheart.nz